Thank you for shopping at DAWNTRACE. We are committed to providing you with quality products and services. However, if you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a refund, the following conditions must be met:
The following items are non-refundable:
To initiate a return, please contact our support team at [email protected]. Please provide your order number and the reason for the return. Our support team will guide you through the process and provide a return authorization.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. You will also be responsible for paying for your own shipping costs for returning your item.
If you have any questions on how to return your item to us, contact us at [email protected] or via our customer service line at +123 456 7890.
We appreciate your business and look forward to serving you better.